THE FACIALIST is a small business and appointments are highly sought after, when you book an appointment, a clinic room and Facialist is allocated to that time and reserved especially for you.
We understand that schedule adjustments are sometimes necessary, therefore; we respectfully request a minimum of 24 hours notice of cancellation.
We require a small deposit when booking online.
This deposit is not an extra charge, but part payment towards your service and is fully refundable or transferable should you cancel/reschedule giving in excess of 24 hours notification before your allocated appointment time.
If you fail to show up for your appointment your deposit will be forfeited in accordance with our cancellation policy.
When you fail to show up or cancel on short notice, the allocated appointment time remains blocked. We do not have the opportunity to fill your appointment time and potential clients miss out on the opportunity to receive our services.
If you cancel within 24 hours of your appointment or fail to show up for your appointment your deposit will be forfeited and considered a cancellation fee.
We understand that life gets busy so as a courtesy we will send a confirmation email with your appointment details at the time of booking, and a reminder email 24 hours before your appointment.
Please enter your email details carefully and look in your junk mail if you fail to receive your initial confirmation.
To book your appointment using a Gift Voucher please call or email;